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ITD in Brief |
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ITD is currently a division within the International Islamic University Malaysia (IIUM) created to consolidate efforts in providing IT services to the campus community. It is envisioned that this unit will evolve into an entity to undertake IT projects on a turnkey basis.
In this respect, ITD has a role as a service provider to all Kulliyyahs/Divisions/Centres in IIUM. ITD will identify, plan and implement IT projects as well as support and maintain its operations on behalf of the users.
In implementing the projects, ITD will study the requirements, design and specify the scope of work, supervise and manage the projects on behalf of the users, test and commission the system, train and support the users, and provide the maintenance. In some cases where, interfacing between systems is required or where a specific application is required, ITD support personnel will develop the application themselves.
As a part of an institution of higher learning, ITD, by accepting these roles, will play a major role in enhancing the image of IIUM in this country and the world. |
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| ITD Mission and Vision |
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To collaborate and provide quality ICT services and support efficiently and effectively.
Towards providing holistic ICT services for the achievement and continuation of excellence in IIUM |
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| ITD Objectives |
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- To educate by training and inculcating awareness on the utilization of ICT in IIUM community activities leading towards the development of an Islamic ICT culture.
- To provide an excellent, accessible, reliable and secure ICT infrastructure, facilities and services.
- To develop, implement and improve the integration of ICT systems and tools that will further enhance productivity and efficiency in IIUM.
- To provide consultation and advice in the formulation of a robust IIUM ICT policy and guidelines for implementation.
- To synergise the knowledge-worker and technological advancement in the e-university environment.
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| ITD Service Level Agreement (SLA) |
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| SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. Please click here for ITD Service Level Agreement |
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