AHMAD IBRAHIM KULLIYYAH OF LAWS CLIENT CHARTER
In an effort to provide excellent services with full commitment we will make sure our customers are served properly :
- All clients to be treated with courtesy and respect
- Enquiries shall be answered and resolved immediately
- Be attentive to client's need
- The staff shall be pro-active, approachable and responsive
- We will provide with accurate, timely and helpful information regarding their course of study, enrolment and other administrative procedures that apply to students
- To provide a copy of the course outline from the lecturer at the beginning of each semester, the objective or goals of the subject and how performance in the subject will be assessed
- That the facilities or equipment used are safe and comply with the University's occupational health and safety guidelines
- Provide accurate, impartial and consistent advice
- Provide a prompt and efficient response
- Provide excellent services to every client